Best Price Guaranteed – Our Price Promise

At moissanite 365 we want you to have the best possible shopping experience and best prices. Our Price Match Promise means you know when you shop with us you are getting the best deal possible.

If you find a cheaper price for an item that is the same as one of our products online in the UK, Europe or US we will match the price, subject to the following conditions.

What requirements must be met to have a price matched

  • The competitor’s product must be identical to that offered by Moissanite 365 (e.g., same precious metal, centre stone size, moissanite and diamond specification. This list is not exclusive) In some cases our team will take into account the metal gram weight as its not alway easy to locate such information.
  • The competitors price must not include delivery.
  • The competitor’s product must be in stock at the time of the price matching.
  • The competitor’s price must include VAT, or, if not we will add VAT at the applicable rate to the offer price to create a price inclusive of VAT which is comparable to our prices.
  • The competitor’s price must be verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts
  • No auction or marketplace sites such as ebay, etsy or Amazon resellers are valid for this offer.
  • The competitor cannot be a public sector buying organisation and cannot be selling under cost.
  • No other promotional offers can be used with a product which is price matched. In other words, discounts vouchers or other promotional codes cannot be applied to price matched products to receive a further discount.
  • We cannot retroactively price match after the product has been ordered.
  • We reserve the right to terminate or amend the terms of Our Price Promise at any time by posting notice of such termination or alteration on our website.
  • When price matching products from oversea retailers such as the US, applicable duty and tarifs must be included within price for a fair like for like comparison. 

How the Moissanite 365 Price Match Promise works:

If the product for which you are requesting a price match meets the requirements above, simply get in touch or email hello@moissanite365 with the subject line ‘Price Match Promise with the following information:
  • The Moissanite 365 product title, SKU code, moissanite type, centre stone size, metal type and cost to be price matched.
  • A relevant website link (URL), of the same in-stock product where you have seen it cheaper.
  • Moissanite 365 will then verify the competitors cost. We strive to respond to all price match requests within 1 business working day, but it could take longer during periods of high volume.
  • Providing we receive the above relevant information and it meets our guidelines, we will then email you a discounted online invoice which will direct you to our online checkout page (This discounted online invoice is for single use only, product specific and valid for 48 hours only)
  • If the requirements for a price match are not met, we will provide you with a clear explanation why.